Technology As Innovator

Appreciation

Category: Creativity

How to use

Staring with a fact, ask the question “So what?”. Keep on asking until all possible inferences have been drawn.

Example

Fact: the scope expands and we are lacking a resource for the newly discovered functionalities.

• So what? We might need overtime to meet deadline.
• So what? We will be tired.
• So what? Moral will be affected.
• So what? More mistakes may be caused.
• So what? Product quality will be affected.
• So what? Less return from customer.
• So what? Moral even deeply sinks.
• So what? Attrition.
• So what? Chaos
• So what? To control this, shadow resources and resource backup must be planned.

Advantage

This tool helps extract maximum information from original facts. More information can be used to solve the problem.

Previous volumes of the series

1. Introduction
2. Reversal

Reversal Questions

Category: Improve, Creativity

How to use

As the opposite of the question we want to ask.

Example

You want to improve the readership of your blog.

You would ask: “What drives readers away from your blog?”

Possible answers may include:

• Use language that is hard to read
• Less SEO
• Hard navigation
• Confusing headlines
• etc.

After asking and answering such question, you have an action plan to fix and prevent failures.

Previous volumes of the series

1. Introduction

Dear

I love your wonderful service.

But I’ll love yours even more if you can make it quicker and clearer for me to upload videos.

1. Uploading Process

Problem: uploading process takes 2 steps

Solution: merge these 2 steps into one single page

Advantage: save users one screen load

2. Required field indicator

Problem: no indicator to distinguish required fields

Solution: put an asterisk beside each required field

Advantage: avoid confusion for users

3. Error message

Problem: very general and confusing “Please double-check your video title”.

Solution: “Title is required”

Advantage: avoid confusion of users

Other Youtube users, what do you think of my suggestions? Please share your experience in the comments…

Thanks a lot